Certificate Course for a Call Centre Job

About Course

APG Learning is the education vertical of the 8-decade old, trusted Sakal Media Group. Launched with the objective of building leaders for transformational change. APG Learning’s focus is on providing a contemporary and practical learning environment to students, equipping them to emerge winners in an ever-changing and challenging milieu. Knowledge up-gradation is the key component for growth and success. It organizes various knowledge disseminating programs, which include Management Entrance Study Preparation, Seminar, Workshop, Career Fairs, Conferences, and other such value added programs. In this regard we are willing to organize such activities in ten different cities of Maharashtra for the benefit of your students. Such value added programs will highlight on Skills required by the upcoming cadre of professional for this dynamic digital era. Introduction A call center is a centralized office used for receiving or transmitting a large volume of requests by telephone. Call centers through tele calling manage customer-related activities and transactional customer data from marketing, sales, customer service and other business applications. Thus the increasing demand from the call centers has given rise to new job opportunities for the call center executives or counsellors. Objective The objective of launching this course is to educate the people on the various aspects of a call center and providing them with the right training to handle all the customer-related activities in an effective way and provide them a satisfying experience. Target Audience Students (Above 18 Years), Housewives, Job seekers and other working professionals.

Modules

• Introduction to call centres
• Essential Soft skills
• Accent Naturalization –
• Preparation for a job Interview
• Personality Enhancement
• Mock Sessions

Learning Outcomes

After successfully completing the course-

• One can communicate fluently on the phone.
• One can become more confident in tele-sales.
• One can become job-ready for jobs in call centers and BPOs

Who Should Attend

• Pre-Training Assessment
• Best practice theory exploration
• Facilitator-led group discussions
• Practice exercises
• 22 games and activities to enrich the course matter.
• A fun, engaging Power Point review game to easily review key questions and concepts, improve retention through a competitive challenge designed to be the grand finale of the training program.
• 100% internship and job assistance

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