ITIL v4 (IT Infrastructure Library) - APG Learning
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itil v4 (it infrastructure library)

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ITIL v4 (IT Infrastructure Library)

ITIL® certification is one of the primary requirements for professionals who want to learn and understand the fundamental concepts of ITIL frameworks to enhance the quality of IT Service Management. ITIL certified professionals can earn 40 per cent more than…

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Course Detail

Format:

Full Time

Duration:

1 Year

Accreditation:

TISS SVE

Course Provider:

APG Learning

Start Date:

01 August 2019

Fees:

₹1,75,000/-

Duration

2 Days

Modules

5

Hours

Start Date

09 Nov 2019

16,000.00

Address:Sakal Nagar,

Gate No. 1, Baner Road,

Aundh, Pune 411 007

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About Course

APG Learning began operations in 2013 with a mission to upskill and educate students and ensure a sustainable socio economic development. We run some of the most successful employability-related courses in the fields of agriculture, media, acting and allied subjects. At APG Learning, we aspire to uplift the community by empowering everyone to effortlessly access quality education.     With an alumni of over 1,00,000+ worldwide and successfully conducting hundreds of short term programs, workshops, seminars, and long term courses, we have entered the online segment to expand our reach and deliver courses for a wide range of audience comprised of entrepreneurs, leaders, corporate professionals, businessmen, farmers, students, etc. We combine practical experiences with academic knowledge in our teaching methods so that learning becomes fun and effective. Since balance is the key, we bridge the gap between conventional academic programs and present day methods to create a stable learning environment that has the goodness of both the worlds. Objective     ITIL® certification is one of the primary requirements for professionals who want to learn and understand the fundamental concepts of ITIL frameworks to enhance the quality of IT Service Management. ITIL certified professionals can earn 40 per cent more than their non-certified peers.     ITIL® 4 is the latest release of the ITIL framework, designed to provide a more practical viewpoint to the ITIL lifecycle with best practices from other complementary platforms such as Agile, DevOps and Lean. The objective of this course is to provide a foundational level of understanding of the ITIL 4 framework, key elements, concepts and terminologies associated with ITIL service lifecycle, and how it has evolved to adopt modern technologies and operational processes. The course covers all necessary concepts in the service management framework to support candidates studying for the ITIL 4 Foundation Certification Exam.

Modules

Introduction to Service Management and ITIL

1.1 IT Service Management in the Modern World
1.2 About ITIL 4
1.3 The Structure and Benefits of the ITIL 4 Framework

1.3.1 The ITIL SVS
1.3.2 The Four Dimensions Model

 

Key Concepts of Service Management

2.1 Value and Value Co-Creation

2.1.1 Value Co-Creation

2.2 Organizations, Service Providers, Service Consumers, and Other Stakeholders

2.2.1 Service Providers

2.2.2 Service Consumers

2.2.3 Other Stakeholders

2.3 Products and Services

2.3.1 Configuring Resources for Value Creation

2.3.2 Service Offerings

2.4 Service Relationships

2.4.1 The Service Relationship Model

2.5 Value: Outcomes, Costs, and Risks

2.5.1 Outcomes
2.5.2 Costs
2.5.3 Risks
2.5.4 Utility and Warranty

2.6 Summary

The Four Dimensions of Service Management

3.1 Organizations and People

3.2 Information and Technology

3.3 Partners and Suppliers

3.4 Value Streams and Processes

3.4.1 Value Streams for Service Management

3.4.2 Processes

3.5 External Factors

3.6 Summary

The ITIL Service Value System

4.1 Service Value System Overview

4.2 Opportunity, Demand, and Value

4.3 The ITIL Guiding Principles

4.3.1 Focus on Value
4.3.2 Start Where You Are
4.3.3 Progress Iteratively with Feedback

4.3.4 Collaborate and Promote Visibility

4.3.5 Think and Work Holistically
4.3.6 Keep it Simple and Practical
4.3.7 Optimize and Automate
4.3.8 Principle Interaction

4.4 Governance

4.4.1 Governing Bodies and Governance

4.4.2 Governance in the SVS

4.5 Service Value Chain

4.5.1 Plan
4.5.2 Improve
4.5.3 Engage
4.5.4 Design and Transition

4.5.5 Obtain/build
4.5.6 Deliver and Support

4.6 Continual Improvement

4.6.1 Steps of the Continual Improvement Model

4.6.2 Continual Improvement and the Guiding Principles

4.7 Practices

4.8 Summary

 

ITIL Management Practices

5.1 General Management Practices 89

5.1.1 Architecture Management
5.1.2 Continual Improvement
5.1.3 Information Security Management

5.1.4 Knowledge Management
5.1.5 Measurement and Reporting
5.1.6 Organizational Change Management

5.1.7 Portfolio Management
5.1.8 Project Management
5.1.9 Relationship Management
5.1.10 Risk Management
5.1.11 Service Financial Management
5.1.12 Strategy Management
5.1.13 Supplier Management
5.1.14 Workforce and Talent Management

5.2 Service Management Practices

5.2.1 Availability Management
5.2.2 Business Analysis
5.2.3 Capacity and Performance Management

5.2.4 Change Control
5.2.5 Incident Management
5.2.6 IT Asset Management
5.2.7 Monitoring and Event Management

5.2.8 Problem Management
5.2.9 Release Management
5.2.10 Service Catalogue Management
5.2.11 Service Configuration Management

5.2.12 Service Continuity Management
5.2.13 Service Design
5.2.14 Service Desk
5.2.15 Service Level Management
5.2.16 Service Request Management
5.2.17 Service Validation and Testing

5.3 Technical Management Practices

5.3.1 Deployment Management
5.3.2 Infrastructure and Platform Management

5.3.3 Software Development and Management

 

Learning Outcomes

  • Upon completion of this ITIL® Certification training you will learn:
  • Concepts, key principles and process models required to pass the ITIL 4 Foundation exam.
  • How ITIL principles can help an individual understand and apply IT service management in their organization.
  • How to improve customer experience and ITSM efficiency with the help of ITIL tools and techniques.
  • The purposes and key terms of 15 ITIL practices.
  • Industry best practices for deploying IT services.

 

Deliverables: 

  • Training by experienced Premium ITIL certified Trainers
  • Certification/Exam Fee Included
  • 16 Hour instructor led training
  • 30 chapter and quizzes

Who Should Attend

  • IT executives
  • IT architects
  • Business operation managers
  • IT audit managers
  • IT planners and consultants
  • Database administrators
  • ITSM trainers
  • Service delivery professionals
  • Quality analysts
  • Application management and development teams
  • IT managers and support managers

Fee Structure

Fees: 16,000 /- + GST

The cost for ITIL v4 training includes the Exam fee.

Training Dates : 29 and 30 June 2019

Time: 10 am to 5 pm

Registration details:

Call: 9372260000    

Email: contact@apglearning.in

ITIL V4 Training calendar till Dec’19
Training Mode Training Name Duration Start Date End Date Day 1 Day2 Start Time End time
Classroom Training ITIL V4 Foundation 2 days 20-Jul-19 21-Jul-19 Saturday Sunday 9:30 AM 5:30 PM
Classroom Training ITIL V4 Foundation 2 days 10-Aug-19 11-Aug-19 Saturday Sunday 9:30 AM 5:30 PM
Classroom Training ITIL V4 Foundation 2 days 24-Aug-19 25-Aug-19 Saturday Sunday 9:30 AM 5:30 PM
Classroom Training ITIL V4 Foundation 2 days 21-Sep-19 22-Sep-19 Saturday Sunday 9:30 AM 5:30 PM
Classroom Training ITIL V4 Foundation 2 days 5-Oct-19 6-Oct-19 Saturday Sunday 9:30 AM 5:30 PM
Classroom Training ITIL V4 Foundation 2 days 19-Oct-19 20-Oct-19 Saturday Sunday 9:30 AM 5:30 PM
Classroom Training ITIL V4 Foundation 2 days 9-Nov-19 10-Nov-19 Saturday Sunday 9:30 AM 5:30 PM
Classroom Training ITIL V4 Foundation 2 days 23-Nov-19 24-Nov-19 Saturday Sunday 9:30 AM 5:30 PM
Classroom Training ITIL V4 Foundation 2 days 7-Dec-19 8-Dec-19 Saturday Sunday 9:30 AM 5:30 PM
Classroom Training ITIL V4 Foundation 2 days 21-Dec-19 22-Dec-19 Saturday Sunday 9:30 AM 5:30 PM

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