Workshop on Business Etiquette - APG Learning

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workshop on business etiquette

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Workshop on Business Etiquette

Business etiquette is a set of rules that govern the way people interact with one another in business, with customers, suppliers, with inside or outside bodies. It is all about conveying the right image and behaving in an appropriate way.

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Course Detail


Full Time


1 Year



Course Provider:

APG Learning

Start Date:

01 August 2019




2 Days




Start Date

Course Provider:

APG Learning

3,813.00 4,500.00

Address:Sakal Nagar,

Gate No. 1, Baner Road,

Aundh, Pune 411 007

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About Course

APG Learning began operations in 2013 with a mission to upskill and educate students and ensure a sustainable socio economic development. We run some of the most successful employability-related courses in the fields of agriculture, media, acting and allied subjects. At APG Learning, we aspire to uplift the community by empowering everyone to effortlessly access quality education.

With an alumni of over 1,00,000+ worldwide and successfully conducting hundreds of short term programs, workshops, seminars, and long term courses, we have entered the online segment to expand our reach and deliver courses for a wide range of audience comprised of entrepreneurs, leaders, corporate professionals, businessmen, farmers, students, etc. We combine practical experiences with academic knowledge in our teaching methods so that learning becomes fun and effective. Since balance is the key, we bridge the gap between conventional academic programs and present day methods to create a stable learning environment that has the goodness of both the worlds.



To provide an animated and experiential Workshop that will focus on using various activities to develop:

  • Corporate Etiquette
  • Introduction- Exchange of Cards
  • Work Station Etiquette
  • Email-Etiquette
  • Business Etiquette through Managing Meetings
  • Telephone Etiquette
  • Presentation Etiquette
  • Dining Etiquette
  • Bathroom Etiquette
  • Dressing and Grooming


  Topic /Subject                Methodology


1 Introduction

§  Establishing Expectations

Energizer & Ice-breaker

Facilitated Session

30 minutes
2 Overview of Business Etiquette Facilitator Led Training 30 minutes
3 Being Presentable

§  Dressing

§  Hygiene

§  Proximity

Facilitator Led Training


Small group exercise

120 minutes
4 Creating First Impression

§  Exchange of Business Cards

§  Introducing Self

§  Handshake

§  Body Language

§  Conversation Skills –Social Styles


Role Plays

Facilitator Led Training

120 minutes
5 Understanding Etiquette

§  Phone Etiquette

§  Meeting Etiquette

§  Email Etiquette

§  Dining in Style

§  Washroom Etiquette


Reading and presenting exercise.

Role Plays

Facilitator Led Training

180 minutes
6 Presentation Skills Facilitator Led Training

Group Presentations

240 minutes

Learning Outcomes

  • The participants have a thorough understanding of workplace etiquette.
  • Participants will be able to project an impactful image in their organization
  • Participants will be groomed to be job-ready


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