Workshop on Customer management - APG Learning
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workshop on customer management

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Workshop on Customer management

The objective of this workshop is to ensure that participants learn every aspect of customer management techniques like customer service, getting new customer, ensuring 100% service quality, analyzing feedback, objection handling, conflict management, etc. to deliver customer excellence.

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Course Detail

Duration

2 days

Modules

Hours

Start Date

24 Nov 2018

3,559.00 4,200.00

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About Course

APG Learning is the education vertical of the 8-decade old, trusted Sakal Media Group. Launched with the objective of building leaders for transformational change. It’s focus is on providing a contemporary and practical learning environment to students, equipping them to emerge winners in an ever-changing and challenging milieu. Knowledge up-gradation is the key component for growth and success.

It organizes various knowledge disseminating programs, which include Management Entrance Study Preparation, Seminar, Workshop, Career Fairs, Conferences, and other such value added programs. In this regard we are willing to organize such activities in ten different cities of Maharashtra for the benefit of your students. Such value added programs will highlight on Skills required by the upcoming cadre of professional for this dynamic digital era.

Modules

  • Knowing yourself
  • Interpersonal and Communication Skills
  • Body language, dressing and grooming
  • Customer Requirements
  • Customer Servicing
  • Getting new customers
  • Conflict Management & Anger Management
  • Analyzing Feedback
  • Leadership Skill

 

USP

  • Opportunity to learn from industry-professionals
  • A blend of theory and practical sessions.
  • Printed notes will be provided

 

Learning Outcomes

Participants will be able to know the techniques of handling customer right from understanding customer requirements to delivering quality services. They will be able to successfully deliver customer excellence and retain customers for a longer duration. This will surely reciprocate in the sales.

Who Should Attend

Students above 16 years, working professionals, entrepreneurs, etc.

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