Certified ITIL Foundation Service Management Professional - APG Learning
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certified itil foundation service management professional

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Certified ITIL Foundation Service Management Professional

IT organizations need to ensure that their services are operating properly. Service Operation processes are important because they enable organizations to correctly perform, manage, and control their day-to-day operations. This course examines the Service Operation processes within the ITIL® Service…

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Course Detail

Duration

Modules

9

Hours

Start Date

Self paced

Course Provider:

Getcertgo

10,170.00 14,000.00

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About Course

IT organizations need to ensure that their services are operating properly. Service Operation processes are important because they enable organizations to correctly perform, manage, and control their day-to-day operations. This course examines the Service Operation processes within the ITIL® Service Lifecycle, including Incident Management and Problem Management, as well as Event, Request, and Access Management. This course will assist the learner in preparing for the ITIL® Foundation certification examination and is aligned with the ITIL® Foundation Syllabus.

Key Features

  • Unlimited access to online content
  • Content updated as per evolving Industry requirements
  • Certification developed by Industry professionals and academicians
  • Career boost for students and professionals

Modules

  • ITIL® 2011 Edition Foundation: ITIL® and the Service Lifecycle
  • ITIL® 2011 Edition Foundation: Service Strategy Fundamentals
  • ITIL® 2011 Edition Foundation: Service Strategy Processes
  • ITIL® 2011 Edition Foundation: Service Design Fundamentals
  • ITIL® 2011 Edition Foundation: Service Design Processes
  • ITIL® 2011 Edition Foundation: Service Transition Processes and Policies
  • ITIL® 2011 Edition Foundation: Introduction to Service Operation
  • ITIL® 2011 Edition Foundation: Service Operation Processes
  • ITIL® 2011 Edition Foundation: Continual Service Improvement

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