Customer Focus Training Course - APG Learning
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customer focus training course

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Customer Focus Training Course

Understanding your customers' expectations and behaviors is essential to implementing a successful customer-focused service approach. But how do you get to the core of what your customers truly value? This course explores what customers value from a service perspective and…

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Course Detail

Duration

Modules

5

Hours

Start Date

Self paced

Course Provider:

getcertgo

11,865.00 15,000.00

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About Course

Understanding your customers' expectations and behaviors is essential to implementing a successful customer-focused service approach. But how do you get to the core of what your customers truly value? This course explores what customers value from a service perspective and how to identify their needs and expectations. It also examines how you can use customer relationship management tools to help identify and manage customer expectations in order to maintain competitive advantage.  

Key Features

  • Unlimited access to online content
  • Certification developed by Industry professionals and academicians
  • Content updated as per evolving Industry requirements
  • Career boost for students and professionals

Modules

  • Listening to Your Customers
  • Creating a Customer-focused Organization
  • Identifying and Managing Customer Expectations
  • Creating and Sustaining a Customer-focused Organization
  • Customer-focused Interaction

Certificate

Exam & Certification

Candidates opting for Vskills certification, will undergo the assessment exam at Vskills centers, across India. The details for same are as.

  • The Certification Exam is for one hour (1 hour) duration.
  • The exam has 50 multiple choice questions (1 marks each), with no negative marking.
  • The passing percentage is 50% i.e., 25 marks need to be scored in order to clear the exam.
  • One exam attempt is provided per registration with no limit on re-appearance.
  • Certification Exam is computer based exam, held every month at Vskills exam centers.
  • Exam result is shown after submitting the exam.
  • Successful candidates receive the hard copy certificate usually in 7-10 working days and the link to soft copy can be accessed with in 2-3 working days, post exam date.

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