Frontline Call Center Skills Training Course - APG Learning
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frontline call center skills training course

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Frontline Call Center Skills Training Course

As the front line in customer contact, call centers rely on proper documentation to track and resolve customer-related issues. This Business Impact explores the five stages of the call-center cycle. Key Features Unlimited access to online content Certification developed by…

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Course Detail

Duration

Modules

3

Hours

Start Date

Self paced

7,630.00 12,000.00

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About Course

As the front line in customer contact, call centers rely on proper documentation to track and resolve customer-related issues. This Business Impact explores the five stages of the call-center cycle.

Key Features

  • Unlimited access to online content
  • Certification developed by Industry professionals and academicians
  • Content updated as per evolving Industry requirements
  • Career boost for students and professionals

Modules

  • The Importance of Call Tracking and Ticketing
  • Creating an Effective On-hold Message
  • Aligning Agent Behaviors with Caller Types

Certificate

Candidates opting for Vskills certification, will undergo the assessment exam at Vskills centers, across India. The details for same are as.
  • The Certification Exam is for one hour (1 hour) duration.
  • The exam has 50 multiple choice questions (1 marks each), with no negative marking.
  • The passing percentage is 50% i.e., 25 marks need to be scored in order to clear the exam.
  • One exam attempt is provided per registration with no limit on re-appearance.
  • Certification Exam is computer based exam, held every month at Vskills exam centers.
  • Exam result is shown after submitting the exam.
  • Successful candidates receive the hard copy certificate usually in 7-10 working days and the link to soft copy can be accessed with in 2-3 working days, post exam.

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