ITIL Operational Support and Analysis (Intermedate) Training Course - APG Learning
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itil operational support and analysis (intermedate) training course

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ITIL Operational Support and Analysis (Intermedate) Training Course

Within the context of ITIL®, service operation is sometimes referred to as the 'factory' of IT. It focuses on the daily activities and organizational infrastructure that are used to deliver services to the organization and the customer. The proper management…

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Course Detail

Duration

Modules

14

Hours

Start Date

Self paced

Course Provider:

Getcertgo

11,865.00 16,000.00

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About Course

Within the context of ITIL®, service operation is sometimes referred to as the 'factory' of IT. It focuses on the daily activities and organizational infrastructure that are used to deliver services to the organization and the customer. The proper management of these activities and organizational infrastructure is the key to ensuring service operations functions and processes are delivered successfully. Service operations best practices also ensure adequate monitoring and controlling measures are in place and followed throughout the service life cycle. This ultimately leads to strategic objectives being realized by the organization.

Key Features

  • Unlimited access to online content
  • Content updated as per evolving Industry requirements
  • Certification developed by Industry professionals and academicians
  • Career boost for students and professionals

Modules

  • ITIL® 2011 Edition OSA: Introduction to Operational Support and Analysis
  • ITIL® 2011 Edition OSA: Introduction to Event Management
  • ITIL® 2011 Edition OSA: Introduction to Incident Management
  • ITIL® 2011 Edition OSA: Incident Management Interactions
  • ITIL® 2011 Edition OSA: Introduction to Request Fulfillment
  • ITIL® 2011 Edition OSA: Request Fulfillment Process Interfaces and Challenges
  • ITIL® 2011 Edition OSA: Introduction to Problem Management
  • ITIL® 2011 Edition OSA: Problem Management Process Interfaces and Challenges
  • ITIL® 2011 Edition OSA: Introduction to Access Management
  • ITIL® 2011 Edition OSA: Introduction to the Service Desk
  • ITIL® 2011 Edition OSA: Service Desk Metrics and Outsourcing
  • ITIL® 2011 Edition OSA: Introduction to Functions
  • ITIL® 2011 Edition OSA: Function Activities
  • ITIL® 2011 Edition OSA: Technology and Implementation Considerations

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